Pebble was founded by two product leaders who spent years watching the same broken cycle play out: customer reports a bug, support writes it up, engineering gets interrupted, everyone waits, repeat.
We built Pebble to break that cycle.
We met at Harvard and MIT over a decade ago and have been building things together ever since.
After years at fast-growing software companies, we kept seeing the same pattern: support teams drowning in escalations they couldn't resolve, engineers pulled off real work to answer tickets that took minutes to fix, and customers waiting days for answers. Not because anyone was doing a bad job — but because support teams didn't have the tools to actually fix anything.
So we built Pebble. A platform that gives support teams the ability to resolve issues themselves — querying data, pulling logs, pushing fixes — with lightweight engineering sign-off built in. Less waiting. Fewer interruptions. Issues that actually get fixed.
Alex was most recently Head of AI and Engineering at Mutiny, where she built and shipped ML products from zero to one while leading technical teams through rapid growth. She started Pebble after spending years on the engineering side watching support escalations steal focus from the work that actually mattered.
Dima is an MIT alum who has led product design, operations, and go-to-market at companies ranging from Wise Systems to the MIT AI Conference. She brings a rare combination of technical depth and commercial instinct — and a strong conviction that great support is one of the most underleveraged growth levers in software.