PricingPay for tickets resolved, not seats or attempts
Pricing scales with the number of support tickets Pebble closes end-to-end. No per-engineer fees and no charge for tickets we couldn't resolve.
Free
For teams trying out Pebble on real tickets, no credit card required.
$0per month
Includes:
Up to 10 tickets resolved per month
One support channel (Slack, Zendesk, or Intercom)
One connected codebase repo
Resolution memory and learning
Community support
Most popular
Growth
For support teams escalating to engineering every week.
$25per ticket resolved
Everything in Free, plus:
Unlimited tickets resolved per month
All support channels (Slack, Zendesk, Intercom, email)
Multiple repos and connected warehouses
Linear and Jira ticket creation
Scoped engineering approval workflows
Shared Slack channel with the Pebble team
Enterprise
For organizations with high ticket volume, strict security needs, or multi-team workflows.
Custom pricingVolume discounts available
Everything in Growth, plus:
Unlimited ticket volume
SSO, SCIM, and role-based access
Custom DPA and security review
Private deployment options
Dedicated customer success manager
Onboarding and migration support
How our pricing works
We charge based on tickets Pebble resolves end-to-end. Not on engineer seats, message volume, or attempts. If Pebble can't close it, you don't pay for it.
Per-resolution, not per-seatAdd as many engineers, support agents, and approvers as you need. Pricing only moves with the tickets Pebble actually closes.
Only pay when it worksA resolved ticket is one your team and the customer both confirm is closed. Attempts, drafts, and tickets that route back to engineering don't count.
Start free, scale by ticketRun your first 10 tickets a month free. When you're ready to scale, Growth is $25 per resolved ticket. No monthly minimum, no seat fees.
Pricing questions
What counts as a resolved ticket?A ticket is resolved when Pebble drafts and ships a complete response (or fix) that closes the issue without engineering having to step in. If Pebble has to hand it back to your team, it doesn't count toward your monthly volume.
Do I get charged for tickets Pebble can't resolve?No. You only pay for end-to-end resolutions. We surface everything Pebble couldn't close so you can review it, but those tickets aren't billable.
How do I get started?Start free with 10 resolved tickets a month — no credit card required. When you're ready to scale, move to Growth at $25 per resolved ticket. Enterprise has custom volume pricing.
What integrations are included?All plans include the integrations needed to run the channels in your tier — Slack, Zendesk, Intercom, Jira, Linear, GitHub, and common data warehouses. Custom integrations are available on Enterprise.
See what Pebble resolves on your real ticketsWe'll walk through your hardest escalations on a live call and show you exactly which ones Pebble would close.