Notes from the field
What we're learning about B2B support, AI agents, and what it takes to delight customers.
Protecting engineering time
When I was leading engineering at a high growth startup, my team spent roughly half their time not engineering. The fix isn't making engineers better at handling interruptions. It's stopping the interruptions.
Power to your support team
Most support teams want to fix your issue. They just can't. They can see the bug, they can't fix it. The bottleneck isn't the support team.
Delight Yourself First
They say the first stage of product-market fit is delighting your customers. But there's something that should come first.
How to build fast with agents
How we're able to build a support engineering platform faster than anyone else — and fix customer bugs and ship features in minutes rather than days.
See Pebble in action
Our customers typically get back two weeks of engineering time in their onboarding call. The call is thirty minutes.