Pebble vs. Fin · Technical Support Automation
Fin resolves the tickets your docs can answer.Pebble resolves the tickets that need your code.
Pebble reads your repo, logs, and code to resolve the technical tickets Fin escalates, and runs right alongside it.
1 in 3 escalations resolved without engineering< 5 min to root-cause diagnosis96% of technical escalations closed
Roughly 30% of support tickets need engineering context Fin can't reach: a stack trace, a recent deploy, a production log. Fin stops there. Pebble starts there.
The technical layer
The same ticket, two paths.
A technical ticket comes in
Fin
min 0Checks docs, finds no answer
+hrsEscalates, waits in the queue
hrs–daysAn engineer investigates from scratch
Hours to daysbefore it's resolved
Pebble
min 0Reads your repo, logs, and APIs
< 5 minTraces error → log line → code path
< 25 minOpens a PR, your team merges
Under 25 minfix ready for review
| Pebble | Fin | |
|---|---|---|
| Deflection | ||
| Answers questions from your knowledge base | Yes | Yes |
| Handles multi-turn customer conversations | Yes | Yes |
| Takes actions through your APIs | No | Yes |
| Engineering context | ||
| Investigates automatically, before a human opens the ticket | Yes | No |
| Reads your codebase and production logs | Yes | No |
| Resolves tickets requiring engineering context | Yes | No |
| Escalates with root cause and repro steps | Yes | No |
| Resolution | ||
| Opens PRs your team reviews | Yes | No |
| Closes the loop with support and customer after a code fix | Yes | No |
| Time to resolution on code-level bugs | Under 25 minutes | Waits on your engineering queue |
Learns your codebase.
Pebble remembers your conventions and your reviewers between tickets, so its PRs fit how your team already works.
Every run is a reviewable trace.
Not a black box: you can see exactly what Pebble looked at, and why, on every ticket.
Nothing to install, no infra to run.
Pebble isolates each run in its own hardened sandbox and connects to your stack securely.
Do you need both?
Fin's already working for us
Add Pebble behind Fin to resolve the technical tickets it escalates.
Not using Fin
Pebble handles everyday questions too, so it can be your primary support layer.
See what Pebble resolves that Fin can't
We'll show you Pebble working through a technical escalation: root cause in under 5 minutes, fix ready in under 25.